Digital Platforms That Support Access to Services
Client: scaleLIT
Partnership Type: Ongoing program communications support
Context
As scaleLIT’s services expanded, digital platforms needed to do more than share information. They needed to help people find, understand, and access services with minimal friction.
scaleLIT serves a wide range of audiences, including jobseekers, learners, partners, and navigators. Many of these audiences encounter the organization during moments of transition or urgency. Clarity, accessibility, and ease of use are essential.
Following the rebrand, causeFX partnered with scaleLIT to ensure that digital platforms accurately reflected available services and supported real pathways into programs as offerings evolved.
Our Approach
causeFX treated digital platforms as access infrastructure.
Rather than redesigning pages in isolation, we worked alongside scaleLIT’s leadership and program teams to understand how people actually moved through services. This informed how information was structured, how calls to action were framed, and how digital tools supported internal workflows.
The work focused on clarity over complexity. As programs shifted and expanded, digital updates were made in real time, ensuring platforms remained accurate, accessible, and aligned with service delivery.
What This Looked Like in Practice
Digital work was shaped by active program needs.
causeFX supported:
Website updates that reflected current programs and participation pathways
Jobseeker experiences designed to reduce confusion and improve access
Multilingual forms and accessibility considerations aligned with audience needs
Navigator-facing pages and workflows that supported internal coordination
Ongoing refinements based on how platforms were actually used
This work emphasized responsiveness rather than perfection, allowing platforms to evolve alongside services.
Outcome
Digital platforms became clearer, more usable, and more closely aligned with real services.
scaleLIT was able to:
Reduce friction between people and programs
Provide clearer access points for jobseekers and learners
Support navigators with tools that reflected how they work
Keep digital information current without requiring large rebuilds
Communications supported access, not just awareness.
Why This Matters
For program-driven organizations, digital platforms often serve as the front door to services. When those platforms are grounded in real workflows and maintained through partnership, they can improve access without adding operational burden.
This work demonstrates how digital communications can function as infrastructure that supports participation and continuity over time.
